To view your trial subscriptions, select the filter button, then choose Trial.įirst buy your trial subscription, then you can buy more licenses. If the subscription was bought via a Cloud Solution Provider (CSP) partner, contact your CSP partner to buy more licenses. You see the word "Reseller" in the Purchase channel column of the Your products page. You bought your subscription through a reseller. See Add licenses to a subscription paid for using a product key. If the subscription was bought and activated by using a 25-character product key, you see the word "Prepaid" in the Purchase channel column of the Your products page. You activated the subscription by using a product key. Credit checks typically take up to two working days to complete.Īfter the credit check is complete, you should see the Buy licenses and Remove licenses buttons. If a credit check is pending, you can't buy or remove licenses until the credit check is complete.Ĭheck back later to see if the credit check has completed. This table describes the reasons why the Buy licenses or Remove licenses buttons aren't available, and possible solutions. What if I don't see the Buy licenses or Remove licenses buttons? To reduce the number of licenses, first unassign one or more licenses from users, then remove the licenses from the subscription. You can't reduce the number of licenses for your subscription if all licenses are currently assigned to users.
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